Consider this: a conjoint study in two countries, from start to finish, in eight days; an evaluation of vendor methodologies for a multi-country European project in three weeks; or, a specialized telephone questionnaire designed over a weekend.

During the last five years, CRG has completed projects like this for companies like IBM, working for several divisions of the corporation in Europe and the US. Among these was the development of IBM's customer satisfaction program for the European Community. The scope of this program required coordination with many vendors throughout the continent.

We are currently involved in research on service satisfaction with the repair of mobile and desktop computers. Our closed-loop feedback system provides weekly reports to managers alerting them to actual problems while anticipating trends. We also provide monthly measurements of satisfaction and repurchase intention. Our ongoing brand satisfaction research monitors progress in the market indexed to the Best of Breed and other competitors.

Our client list includes IBM, Maritz Marketing Research, Maritz Ltd., Carlson Marketing Group, Sensormatic, and Technical Services Solutions, among others. Prior clients include international corporations in the computer industry, travel, heavy manufacturing, consultant services, banking, and federal, state, and local government agencies. The CRG staff provide pro bono work for nonprofit organizations.